The first step we take in planning a travel experience is to learn all we can about you, as a traveler, a travel planner, a development professional or leader in your organization. We are expert listeners, and we need to understand who you are and what you and your members are interested in before we start planning a program. We need to know their destination preferences; their expectations in terms of standard, price and inclusions; their need to be independent or fully scheduled; their desire for a high or milder level of activity, etc. In the absence of existing data, we recommend and can facilitate an electronic survey of your members or donors to better address their needs and desires.